The responsible paying party over the age of 18 must be present at the home for all visits from Yates Maintenance.
Scheduling a Service Call:
Service calls can be scheduled by calling our office at 501.960.8971. You may also schedule a non-emergency service call on our website www.yatesmaintenance.com. We do require a card on file to guarantee your appointment.
Service calls are scheduled on a first-come/first-serve basis. However, emergency breakdown calls take priority, especially in extreme temperatures (hot or cold). Because of this, sometimes we will have to move service calls around on the schedule. You will receive adequate notice if your service call time needs to be changed.
All efforts are made to ensure the technician arrives as closely as possible to his scheduled time but be aware that there is a 3-hour arrival time window. You will receive notification via text message and/or phone call when the technician is en route to your location. If you cannot receive text messages, please be sure to ask for a phone call instead.
Estimates:
We provide free estimates for new heating and air conditioning system replacements. Competitive estimates may be reviewed upon request if identical equipment specifications are provided. Estimates are valid for 15 days unless otherwise stated in writing.
Service Call Fees / Diagnostic Rates
Residential Diagnostic:
Residential After-Hours Diagnostic:
Commercial Diagnostic:
Commercial After-Hours Diagnostic:
For properties with multiple systems, one diagnostic fee will be charged per system. Diagnostic fees cover system evaluation only. All repairs, parts, and labor are quoted separately for approval prior to work being performed, unless emergency authorization is provided.
Business Hours / After Hours
Normal business hours are 8:00 a.m. – 4:00 p.m., Monday through Friday.
After-hours service includes any work performed:
After-hours rates apply based on technician arrival time, not booking time.
No Call / No Show
The responsible party must be present at the scheduled appointment time unless otherwise authorized. If no one is present, the technician will wait 15 minutes. If no contact is made, the technician will leave and the applicable diagnostic or trip fee will be assessed.
PAYMENT POLICY
To continue providing reliable, high-quality service, Yates Maintenance requires payment at the time service is completed.
Payment Terms
Why This Policy Exists
Extended unpaid balances—particularly those exceeding 30 days—create operational strain and are no longer sustainable. This policy allows Yates Maintenance to pay employees, maintain equipment, and deliver dependable service while keeping pricing fair and consistent.
Late Payments / Non-Payment (Service Work)
Balances unpaid after 48 hours may be assessed late fees and are subject to collections. Accounts with past-due balances may be placed on service hold. Customer is responsible for any costs incurred due to collection efforts where permitted by law.
Units & Ownership
All equipment installed by Yates Maintenance remains the property of Yates Maintenance until paid in full, even if installed or operational.
Returned Checks
A $25.00 returned check fee will be assessed. Returned checks must be resolved by cash or credit card only unless otherwise authorized.
Damages and Repairs
If damage is caused by a Yates Maintenance technician, the company will arrange repairs through a vendor of its choosing. Yates Maintenance is not responsible for drywall, paint, or cosmetic finishes affected during necessary installation or repair work.
Refrigerant & Coil Cleaning Disclaimers
There is no warranty on refrigerant leaks or leak repairs. Coil cleaning may result in drain issues; return visits may incur discounted service fees as outlined at time of service. All refrigerant handling complies with EPA Section 608.
Technician Safety
Technicians follow OSHA safety standards. Unsafe conditions (weather, infestation, debris, hazardous materials) may result in work stoppage until corrected at the customer's expense.
Licensing, Bonding, & Insurance
Yates Maintenance, LLC is licensed, bonded, and insured.
All employees are drug-tested and background-checked.
Service Agreement & Contract Language
The service order/invoice represents the entire agreement between Yates Maintenance, LLC and Customer. Customer agrees to provide safe access, hazard-free work areas, and authorization to operate equipment as needed.
Additional or amended services require written approval and may be invoiced separately.
PAYMENT TERMS
Customer agrees to remit full payment immediately upon completion of services on the same day. Customer authorizes Yates Maintenance to retain a card on file and charge the card if payment is not otherwise made at completion.
Unpaid balances past 48 hours may incur late fees, collections, and service suspension as permitted by law.
Installations / Project Work (Residential & Commercial)
Preventive Maintenance Agreement
Your HVAC Service Plan—What to Expect
What’s Included
Your Service Plan includes one professional maintenance visit per year for each covered system during your 12-month plan term.
Furnace or Heat Pump Maintenance Includes:Scheduling Your Visit
We may remind you—but it is your responsibility to schedule within the 12-month term. This is not retroactive. We cannot go back and include missed appointments you forgot to schedule.
Terms and Conditions
Please read this document carefully and keep it for reference. These terms and conditions, together with your Service Plan description and invoice, constitute the entire agreement ("Agreement") between you and the "Provider" identified on the Service Plan description pertaining to the HVAC Maintenance Plan(s) that you have purchased as stated on the Declarations Page. The laws of the state in which your service address is located govern interpretation of this Agreement. The Provider may change the terms of, or add new terms to, the Plan and this Agreement at any time in accordance with applicable law. THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION PROVISION (INCLUDING A CLASS ACTION ARBITRATION WAIVER). It is important that you read the Arbitration section carefully.
What is Covered: You are entitled to have an authorized Service Contractor visit your residence once during each twelve-month Annual Term to perform the normal maintenance services specified below, for the heating or cooling unit type covered by the Plan(s) that you have purchased.
Furnace or Heat Pump Maintenance Plan:
(a) Inspect and lubricate bearings; (b) check heat exchanger; (c) clean and adjust burners and pilot; (d) check heat exchanger cells; (e) check blower assembly; (f) check air filter; (g) check for furnace noises or vibrations; (h) check safeties are operating; (i) check heating unit venting and drafting; (j) check for carbon monoxide leaks.
Central Air Conditioning Unit Maintenance Plan:
(a) inspect and clean condenser and, if accessible, evaporator coil; (b) check refrigerant level; and (c) check the electrical connection and AMP draw.
All plans cover one heating or cooling unit located at the service address identified. If the identified service address has multiple HVAC/R systems, a separate Plan must be purchased for each individual HVAC/R system. An Annual Term of this Agreement means the initial twelve- month term of this Agreement commencing on the Effective Date established by this Agreement and any successive twelve-month renewal term under this Agreement. All Agreements are based on an Annual Term including those billed monthly and renewed automatically at the end of the Effective Date.
In order to be covered by the Plan, your heating or cooling unit must: (a) be installed to meet local, state, and federal codes; (b) satisfy manufacturer requirements for safe and proper operation; and (c) be readily accessible to the Service Contractor. Coverage is for owned or rented residential-use property. If your service address is a rental property, you represent that you are authorized to perform the specified services to the covered equipment. Provider may refuse to provide service or deny enrollment under the Plan if eligibility requirements are not met.
You must contact the Provider to schedule each service through an authorized Service Contractor, as stated below under "How to Make a Service Call." Central Air Conditioning maintenance services must be scheduled to be performed when the temperature is above 60 degrees Fahrenheit and no inclement weather is present or forecasted. We may reach out by phone to remind you to schedule, but it is your responsibility to schedule the appointment within the 12 months. Failure to do so will result in unavailability of service agreement parts discounts since pricing fluctuates annually at our supply houses.
What is Not Covered: Provider will not be responsible for performing any services not specifically listed above in "What is Covered." Provider will not provide any replacement parts or refrigerant unless specified on the Declarations Page in accordance with the Plan you have selected. Repairs, updates, or additional testing that is identified in the course of performing specified maintenance services are not covered by the Plan and you will need to arrange for these separately.
How to Make a Service Call:: Please follow the process described below to obtain coverage under the Plan. Provider will not reimburse you for any fees or costs of service except under this process. Provider will not reimburse you for work performed by a person not specifically assigned by Provider, or for services performed without Provider's authorization. Unauthorized repairs may void this Agreement.
You must schedule a service appointment by calling our office at 501.960.8971. All service calls will occur during regular working hours. No preventative maintenance agreements will be performed after hours.
All services will be performed by an authorized technician/service contractor selected by Provider. Provider has the sole and absolute right to (i) select the technician/service contractor to perform the service and (ii) determine the rates and other pricing terms under which the technicians/service contractors are compensated.
You must provide the technician/service contractor with safe and reasonable access to all Covered Products, and related systems and lines.
You must be current on all payments in order to be covered under this Agreement.
Term of Coverage and Cancellation: This Agreement is for a term of twelve (12) months starting on the Effective Date. You may choose to renew or cancel this Agreement at any time as described below by notifying Provider at the phone number indicated on the Declarations Page. Provider may cancel this Agreement at any time for misrepresentation or non-payment by you; for violation of any of the terms and conditions of this Agreement; if required to do so by any regulatory authority; or if the Provider, for its convenience and in its sole discretion, makes a commercial decision to generally discontinue the Plan or to discontinue your specific participation in the Plan. If either you or Provider cancels this Agreement more than 30 days from the Agreement Effective Date, and you have not had service performed the Plan will terminate effective immediately without requirement for any additional payment by you. If either you or Provider cancels this Agreement more than 30 days from the Agreement Effective Date and you have had service performed during the then-current Annual Term, you will be invoiced for unpaid months through the remainder of the current Annual Term. If you move to a new service address this Agreement will be deemed cancelled by you. If we are unable to reach you by phone to schedule your maintenance and your plan term has expired, this Agreement will be deemed cancelled by you.
Price/Billing: The amount of your annual or monthly charge is provided on your invoice. In addition to your monthly charge, you may be billed for applicable taxes or surcharges associated with your state of residence. The initial charges will be submitted for billing approximately five (5) business days after the Agreement's Effective Date. Each subsequent monthly charge will be submitted for billing on or about the same day of the month as your initial charge was submitted. The charge for this Agreement on your bill or credit card shall serve as the invoice for the service. On notice to you, Provider may change the means in which you are invoiced and billed for your services. By applying for the services, you consent to Provider inquiring about your credit or payment history at any time as it relates to your ability to pay for the services, and you consent to disclosure of your customer information to third parties to the extent necessary to administer the Plan.
Limit of Liability: TO THE FULLEST EXTENT ALLOWED BY LAW, PROVIDER, ITS PARENT AND AFFILIATES, AND THE TECHNICIAN/SERVICE CONTRACTOR SHALL NOT BE LIABLE FOR INCIDENTAL, INDIRECT, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY THEREOF. TO THE FULLEST EXTENT ALLOWED BY LAW, THE LIABILITY OF PROVIDER SHALL BE LIMITED TO THREE TIMES THE AMOUNT PAID UNDER THE PLAN(S) BY YOU DURING THE PREVIOUS TWELVE MONTHS. PROVIDER IS NOT RESPONSIBLE FOR ANY SERVICES PERFORMED BY ANY OTHER CONTRACTOR OR SERVICE PROVIDER OUTSIDE OF THE SCOPE OF THE PLAN. PROVIDER AND ITS AFFILIATES ARE NOT THE MANUFACTURER OF THE PRODUCTS OR SYSTEMS COVERED UNDER THIS AGREEMENT AND THEREFORE THIS AGREEMENT IS NOT AN EXPRESS OR IMPLIED WARRANTY, GUARANTEE, OR PROMISE RELATING TO THE MATERIALS, WORKMANSHIP OR PERFORMANCE OF THE PRODUCTS OR SYSTEMS COVERED BY THE PLAN(S).
Communications: Provider may provide notifications to you as required by law or for marketing or other purposes via (at its option) email to the primary email associated with your account, mobile notifications, hard copy, or posting of such notice on yatesmaintenance.com.
Assignment; Miscellaneous Terms: This Agreement may be assigned by Provider without notice to you. The section and other headings in this Agreement are inserted solely as a matter of convenience and for reference, and shall be given no effect in the construction or interpretation of this Agreement. Any provision hereof that is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof or affecting the validity or enforceability of such provision in any other jurisdiction and the provision that is prohibited or unenforceable shall be reformed or modified to reflect the contractual intent to the maximum extent permitted by applicable legal requirements. Unless the context of this Agreement otherwise clearly requires, references in the plural form include the singular and vice versa.
THIS CONTRACT IS SUBJECT TO BINDING ARBITRATION:
Except as otherwise required by law, any claim, dispute, or controversy between you and Provider that arises from or relates to this Agreement or the Plan (individually and collectively, a "Claim") shall be resolved by binding individual arbitration. This does not apply to any Claim in which the relief sought is within the jurisdictional limits of, and is filed in, a small claims court. All issues relating to the Claim are for the arbitrator to decide, except that issues relating to the validity, enforceability, and scope of this Arbitration Agreement, including the interpretation of Paragraph (2) below, shall be determined by a court and not the arbitrator. If arbitration is chosen by any party, the following shall apply:
(1) NEITHER YOU NOR PROVIDER WILL HAVE THE RIGHT TO LITIGATE A CLAIM IN COURT OR TO HAVE A JURY TRIAL ON A CLAIM, OR TO
ENGAGE IN PRE-ARBITRATION DISCOVERY, EXCEPT AS PROVIDED FOR IN THE APPLICABLE ARBITRATION RULES.
(2) Waiver of Right to Bring Class Action and Representative Claims. All arbitrations shall proceed on an individual basis. The arbitrator is empowered to resolve the dispute with the same remedies available in court, including compensatory, statutory, and punitive damages; attorneys' fees; and declaratory, injunctive, and equitable relief. However, any relief must be individualized to you and shall not affect any other client. The arbitrator is also empowered to resolve the dispute with the same defenses available in court, including but not limited to statutes of limitation. You and Provider also agree that each may bring claims against the other in arbitration only in your or their respective individual capacities and in so doing you and Provider hereby waive the right to a trial by jury, to assert or participate in a class action lawsuit or class action arbitration, to assert or participate in a private attorney general lawsuit or private attorney general arbitration, and/or to assert or participate in any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. If a court decides that applicable law precludes enforcement of any of this paragraph's limitations as to a particular cause of action, then that cause of action (and only that cause of action) must remain in court and be severed from any arbitration. Provider does not consent to, and the arbitrator shall not have authority to conduct, any class action arbitration, private attorney general arbitration, or arbitration involving joint or consolidated claims, under any circumstance.
(3) The arbitration shall be performed in accordance with this Arbitration Provision and the rules of the chosen arbitrator in effect when the Claim is filed. Either party may initiate arbitration, which shall be conducted by the American Arbitration Association ("AAA") pursuant to its Consumer Arbitration Rules ("AAA Rules"), as modified by this Arbitration Agreement. The AAA Rules are available on the AAA's website www.adr.org, or by calling the AAA at (800) 778-7879. If AAA is unavailable or unwilling to hear the dispute, the parties shall agree to, or the court shall select, another arbitration provider. Unless you and Provider agree otherwise, any arbitration hearing shall take place in the federal judicial district where you reside. We encourage you to call Provider before filing a claim for arbitration to see if the dispute may be resolved be settled prior to arbitration. Provider will pay all filing, administrative, arbitrator, and hearing costs. Provider waives any rights they may have to recover an award of attorneys' fees and expenses against you. The arbitrator shall apply applicable substantive law consistent with the Federal Arbitration Act, 9 U.S.C. §§ 1 through 16, including but not limited to applicable statutes of limitation, and shall honor claims of privilege recognized at law. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction.
(4) The arbitrator's decision will generally be final and binding, except for limited rights of appeal provided by the Federal Arbitration Act.
(5) Other rights that you would have if you went to court might also not be available in arbitration.
This Arbitration Provision shall survive termination of this Agreement and your enrollment in the Plan. Notwithstanding any language in this Agreement to the contrary, this Arbitration Provision shall be governed by federal law, including the Federal Arbitration Act. Notwithstanding any language of this Agreement to the contrary, should any portion of this Arbitration Provision be held invalid or unenforceable by a court or other body of competent jurisdiction, this entire Arbitration Provision shall be automatically terminated and all other provisions of this Agreement shall remain in full force and effect.
Financing Terms and Conditions
Yates Maintenance offers financing through Wells Fargo and FTL.* Many of our clients take advantage of the financing which has varying rates through each financing company.
*Subject to credit approval. **Estimate only, actual payments and rates may vary based on credit.
*Multiple financing plans to choose from.
*PLEASE NOTE- IF YOU WISH TO USE FINANCING, YATES MAINTENANCE MUST BE NOTIFIED AND APPROVAL MUST BE OBTAINED PRIOR TO JOB SCHEDULING. INSTALLATION CAN NOT BEGIN UNTIL FINANCING APPROVAL AND ACCOUNT INFORMATION IS RECEIVED.
*THE FULL BALANCE OF JOB IS DUE TO YATES MAINTENANCE ON THE SAME DAY OF INSTALLATION IMMEDIATELY UPON JOB COMPLETION REGARDLESS OF PAYMENT TYPE.
Notice to Property Owner Regarding Equipment Installation
NOTICE TO PROPERTY OWNER
IF BILLS FOR LABOR, SERVICES, OR MATERIALS USED TO CONSTRUCT OR PROVIDE SERVICES FOR AN IMPROVEMENT TO REAL ESTATE ARE NOT PAID IN FULL, A CONSTRUCTION LIEN MAY BE PLACED AGAINST THE PROPERTY. THIS COULD RESULT IN THE LOSS, THROUGH FORECLOSURE PROCEEDINGS, OF ALL OR PART OF YOUR REAL ESTATE BEING IMPROVED. THIS MAY OCCUR EVEN THOUGH YOU HAVE PAID YOUR CONTRACTOR IN FULL. YOU MAY WISH TO PROTECT YOURSELF AGAINST THIS CONSEQUENCE BY PAYING THE ABOVE NAMED PROVIDER OF LABOR, SERVICES, OR MATERIALS DIRECTLY, OR MAKING YOUR CHECK PAYABLE TO THE ABOVE NAMED PROVIDER AND CONTRACTOR JOINTLY.
Important Notice to Owner
I UNDERSTAND THAT EACH CONTRACTOR, SUBCONTRACTOR, LABORER, SUPPLIER, ARCHITECT, ENGINEER, SURVEYOR, APPRAISER, LANDSCAPER, ABSTRACTOR, OR TITLE INSURANCE AGENT SUPPLYING LABOR, SERVICES, MATERIAL, OR FIXTURES IS ENTITLED TO A LIEN AGAINST THE PROPERTY IF NOT PAID IN FULL FOR THE LABOR, SERVICES, MATERIALS, OR FIXTURES USED TO IMPROVE, CONSTRUCT, OR INSURE OR EXAMINE TITLE TO THE PROPERTY EVEN THOUGH THE FULL CONTRACT PRICE MAY HAVE BEEN PAID TO THE CONTRACTOR. I REALIZE THAT THIS LIEN CAN BE ENFORCED BY THE SALE OF THE PROPERTY IF NECESSARY. I AM ALSO AWARE THAT PAYMENT MAY BE WITHHELD TO THE CONTRACTOR IN THE AMOUNT OF THE COST OF ANY SERVICES, FIXTURES, MATERIALS, OR LABOR NOT PAID FOR. I KNOW THAT IT IS ADVISABLE TO, AND I MAY, REQUIRE THE CONTRACTOR TO FURNISH TO ME A TRUE AND CORRECT FULL LIST OF ALL SUPPLIERS AND SERVICE PROVIDERS UNDER THE CONTRACT, AND I MAY CHECK WITH THEM TO DETERMINE IF ALL MATERIALS, LABOR, FIXTURES, AND SERVICES FURNISHED FOR THE PROPERTY HAVE BEEN PAID FOR. I MAY ALSO REQUIRE THE CONTRACTOR TO PRESENT LIEN WAIVERS BY ALL SUPPLIERS AND SERVICE PROVIDERS, STATING THAT THEY HAVE BEEN PAID IN FULL FOR SUPPLIES AND SERVICES PROVIDED UNDER THE CONTRACT, BEFORE I PAY THE CONTRACTOR IN FULL. IF A SUPPLIER OR OTHER SERVICE PROVIDER HAS NOT BEEN PAID, I MAY PAY THE SUPPLIER OR OTHER SERVICE PROVIDER AND CONTRACTOR WITH A CHECK MADE PAYABLE TO THEM JOINTLY.
New Construction and Remodel Terms and Conditions
PAYMENT SCHEDULE
Deposit is required for Yates Maintenance to begin work.
Invoices will be sent immediately following completion of each phase and detailed in our proposal.
Unpaid invoices more than 14 days past due will receive a late charge of $35.00 and more than 30 days past due will also incur a service charge of 1.3% per month. Work will not resume until we are paid any past due balance.
YOU AGREE TO CALL US TO SCHEDULE PHASE 2 AND ENSURE THE FOLLOWING: A condenser pad is present, power is connected, and gas is connected if applicable, prior to our phase 2 installation visit. PLEASE NOTE: Any return visit due to any of the above not being available will result in extra charges over the estimate and will be billed separately.
PLEASE NOTE: Any re-inspection fee due to locked doors , no access, or circumstances beyond control of Yates Maintenance will result in the re-inspection fee being billed to you as an additional charge.
